Bee Viral

Terms and Conditions

These Terms and Conditions ("Terms") govern your engagement of Bee Viral for any of the digital marketing, social media management, web design or related services we provide. By instructing us to begin work, signing a proposal, or paying an invoice, you agree to be bound by these Terms.

Bee Viral is a trading name operated from South Yorkshire, England. If anything in these Terms is unclear, contact us at info@beeviral.co.uk before instructing us to start work.

1. Definitions

"We", "us" and "Bee Viral" refer to Bee Viral, the digital marketing agency providing the Services. "You", "your" and "Client" refer to the individual, business or organisation engaging us. "Services" means any deliverable described in a proposal, quote, statement of work, package page on our website, or written agreement, including but not limited to social media management, content creation, paid advertising, search engine optimisation, web design and analytics. "Deliverables" means the final files, content, accounts, designs and reports produced by us for you.

2. Our Services

We provide the Services described in the proposal, package or quotation accepted by you. Estimated turnaround times are given in good faith but are not contractually binding unless explicitly stated as a fixed deadline in writing. Where Services depend on third-party platforms (Meta, Google, TikTok, hosting providers, payment processors, etc.), our delivery may be affected by changes, outages or policies of those platforms beyond our control.

3. Engagement and Quotation

A binding contract is formed when you accept a proposal in writing (including by email), sign an agreement, or pay a deposit or invoice for our Services. Quotations are valid for 30 days from issue unless otherwise stated. Any changes to the agreed scope must be agreed in writing and may be subject to revised fees and timelines.

4. Fees and Payment Terms

Fees for our Services are as set out in the accepted proposal or package. Recurring services (such as monthly social media management) are billed monthly in advance unless otherwise agreed. Project-based work typically requires a deposit before work begins, with the balance due on completion or per the milestones in the proposal.

All invoices are payable within 14 days of issue unless a different period is stated on the invoice. We reserve the right to charge interest on overdue amounts in accordance with the Late Payment of Commercial Debts (Interest) Act 1998, and to suspend ongoing Services until the account is brought up to date. Fees are exclusive of VAT (where applicable) and any third-party costs (e.g. paid advertising spend, software subscriptions, stock imagery), which are charged at cost or as agreed in advance.

5. Cancellation and Termination

You may cancel a recurring Service (such as monthly social media management) at any time, with no notice period and no cancellation fee. Where the Service is billed monthly in advance, cancellation takes effect at the end of the current paid month and we do not issue partial refunds for the unused remainder of that month. We may terminate immediately if you materially breach these Terms (including non-payment) or behave in a manner we reasonably consider abusive, unlawful or harmful to our reputation. Project-based work cancelled mid-delivery is billed pro-rata based on work completed up to the cancellation date, and any deposit is non-refundable to the extent of the work already performed.

6. Your Responsibilities

To deliver Services effectively, we rely on you to:

  • Provide timely access to social accounts, websites, brand assets, photography and any other materials we reasonably need;
  • Review and approve deliverables (drafts, captions, designs, ad creative) within the timeframes stated in our project schedule;
  • Respond to questions and approval requests promptly so that delivery is not delayed;
  • Ensure that any content, images, trademarks or information you provide is accurate, lawful, and that you have the right to share it with us and have us publish it;
  • Keep us informed of any factual changes (opening hours, contact details, pricing, regulatory or compliance restrictions on advertising) that affect the Services.

Delays or additional work caused by late approvals, missing assets, or changes outside the agreed scope may extend timelines and incur additional fees.

7. Intellectual Property Rights

All concepts, drafts, working files and creative materials we produce remain our property until full payment for the relevant work is received. On full payment, ownership of the final Deliverables (such as published social media posts, website assets you commissioned, and final design files specifically created for you) transfers to you, except for:

  • Tools, templates, frameworks, code libraries, scripts, methodologies and know-how that pre-exist or are independently developed by us, which remain our property and may be reused on other projects;
  • Third-party assets (stock images, fonts, plugins, themes, software) which remain subject to the licence terms of their respective owners;
  • The right of Bee Viral to retain copies of completed work and to feature it in our portfolio, case studies, social media, and marketing materials, unless you specifically request otherwise in writing.

8. Confidentiality

Each party agrees to keep confidential any non-public information obtained from the other in the course of providing or receiving the Services, and not to disclose it to third parties except where required by law, where the information becomes public through no fault of the receiving party, or where necessary to provide the Services (for example, sharing access details with platforms such as Meta or Google).

9. Limitation of Liability

Nothing in these Terms limits our liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be limited under English law.

Subject to that, our total aggregate liability to you arising out of or in connection with the Services (whether in contract, tort, breach of statutory duty or otherwise) is limited to the total fees paid by you to us in the six (6) months immediately preceding the event giving rise to the claim. We are not liable for any indirect or consequential loss, loss of profits, loss of revenue, loss of business, loss of goodwill, or loss of anticipated savings.

We are not liable for outcomes that depend on third-party platforms or external factors outside our reasonable control, including (without limitation) algorithm changes, ad account suspensions, platform outages, organic reach changes, or changes in user behaviour. We deliver our Services with reasonable skill and care, but we do not guarantee specific business results, follower counts, lead volumes, conversion rates or rankings.

10. Data Protection

We process personal data in accordance with the UK GDPR and the Data Protection Act 2018. Where we process personal data on your behalf as part of the Services (for example, contact lists for ads or email outreach), we act as a data processor and you act as data controller. Our handling of personal data is described in our Privacy Policy at /privacy.

11. Third-Party Platforms

Many of our Services are delivered through third-party platforms (including Meta, Instagram, Facebook, TikTok, Google, YouTube, LinkedIn, hosting and email providers). Use of those platforms is subject to their own terms of service and acceptable use policies. We are not responsible for changes those platforms make to their features, pricing, advertising policies or account standing, nor for actions those platforms take on accounts (including suspensions, bans or content removals).

12. Force Majeure

Neither party is liable for any delay or failure to perform caused by events outside its reasonable control, including but not limited to acts of God, fire, flood, severe weather, power or internet outages, industrial action, war, terrorist activity, pandemic, government action, or failure of public infrastructure. Where such an event affects our delivery, we will notify you promptly and use reasonable efforts to minimise the impact on the Services.

13. Governing Law and Jurisdiction

These Terms and any dispute or claim arising out of or in connection with them or the Services are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction to settle any such dispute or claim.

14. Changes to These Terms

We may update these Terms from time to time, for example to reflect changes in our Services, in third-party platforms, or in applicable law. The current version is always published on this page, and continued use of our Services after an update constitutes acceptance of the revised Terms. Material changes affecting an existing engagement will be notified to you in writing.

15. Contact Us

Questions about these Terms or any of our Services? Get in touch:

  • Email: info@beeviral.co.uk
  • Phone: 07723 079 176
  • Post: Bee Viral, South Yorkshire, United Kingdom
Terms and Conditions | Bee Viral